Privacy Policy

Last updated: August 18, 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your data.

Our Commitment to Privacy

At The Data Clouds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name and email address when you create an account
  • Company information for business accounts
  • Payment information for paid subscriptions
  • Communications you send to us

Usage Information

We automatically collect information about your use of our services:

  • API usage statistics and request logs
  • IP addresses and device information
  • Browser type and operating system
  • Pages visited and features used
  • Date and time of access

Technical Information

We collect technical data to provide and improve our services:

  • API keys and authentication tokens
  • Error logs and performance metrics
  • Integration configurations
2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve our API services
  • Process payments and manage subscriptions
  • Authenticate users and prevent unauthorized access
  • Monitor API usage and enforce rate limits
  • Provide customer support and respond to inquiries
  • Send important service updates and notifications
  • Analyze usage patterns to improve our services
  • Comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as payment processors, cloud hosting providers, and analytics services.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure with industry-standard protections
  • Employee training on data protection and privacy
  • Incident response procedures for security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account information: Retained while your account is active
  • API usage logs: Retained for 12 months for analytics and billing
  • Payment information: Retained as required for tax and legal purposes
  • Support communications: Retained for 3 years

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of processing of your information
  • Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential cookies: Required for basic functionality and security
  • Analytics cookies: Help us understand how you use our services
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

8. International Data Transfers

Our services are hosted in the United States, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for certain countries
  • Certification under recognized privacy frameworks
9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a notice in your account dashboard

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Data Clouds, Inc.

Privacy Officer

Email: [email protected]